What do you need help with?

What Vendwa does, how to sign up, and how to connect the number your shop already uses.

• What Vendwa does for your shop
• Create your Vendwa account
• Connect your WhatsApp number

Products, photos, folders and the two prices your agent sells between.

• Add a product
• Product photos
• Sort your catalog with folders

What Vendwa says about your shop, where you deliver, pickup, and your returns policy.

• About your shop
• Delivery areas and pickup
• Returns and exchanges

How Vendwa talks to your customers, how it negotiates, and when it hands the chat to you.

• What your customers experience
• How Vendwa negotiates
• When Vendwa sends photos

Read every conversation in one inbox, take one over yourself, or whisper an instruction.

• Read your chats
• Take over a chat
• Whisper to Vendwa

From “I’ll take it” to money in your wallet, a receipt sent and the order closed.

• How an order gets recorded
• Mark an order paid and delivered
• The MoMo payment prompt

Send new stock and arrivals to customers who said yes. Who gets it, when it goes, and your monthly messages.

• What broadcasts are, and who gets them
• How to send a broadcast
• Choose who gets a broadcast

Your money, your best-sellers, where your orders come from, and the weekly summary on your phone.

• Your Sales screen
• Download a sales report (PDF or CSV)
• Where your orders come from, and what each ad returns

The free page for your catalog that you can put in your bio, your status and your flyers.

• Publish your shop page
• Share your shop link
• What customers see on your shop page

Add the people who help you sell, decide what each can see, and run more than one shop.

• Invite your team
• What each role can do
• Run more than one shop with one login

Plans, your conversation limit, top-ups, paying by MoMo or card, 3 months at once, and what happens at renewal.

• Plans and prices
• Your conversation limit
• Top up your conversations

Your password and PIN, keeping your MoMo number safe, the devices signed in, and the access log.

• Change or reset your password
• Turn on two-step sign-in
• Verify your phone number

Something went wrong? Tell us in a way we can fix fast, and follow it until it is resolved.

• Report a problem
• Follow a report you sent
• Contact Vendwa