Your WhatsApp answers every customer — even at 2am

It's 11:40pm on a Tuesday. A customer in Tema messages your shop: “Do you still get the red Ankara dress?” You're asleep. By morning, she's bought from someone who answered.

That message was a sale. Vendwa's job is to make sure you never lose it again.

A salesperson on your line, not an away message

WhatsApp Business gives you an away message: “We'll get back to you.” Vendwa gives you an answer. It picks up your shop's WhatsApp — the same number your customers already know — and greets every customer in seconds, at any hour.

And it doesn't guess. Vendwa works from your real catalog: your products, your prices, your stock, your photos. Ask it “what colours do you have in size M?” and it answers with what's actually on your shelf — with pictures. It never invents a product, a price, or a promise.

What it handles while you sleep

• Greets and answers in seconds. Prices, sizes, colours, stock, delivery — answered from your catalog, day and night.
• Shows product photos in the chat. The customer sees the dress, not a description of the dress.
• Handles “last price?” It negotiates down toward the secret floor price you set for each product — and never goes below it. See how the negotiation works →
• Captures the order. Item, size, price, delivery details — recorded the moment the customer says yes, with a proper receipt sent. See orders and receipts →
• Speaks how your customers speak. English and Ghanaian Pidgin, switching naturally. A customer who writes “do last for me” gets an answer in the same register.
• Knows its lane. Bulk orders, complaints, anything unusual — it hands the chat to you and goes quiet.

What a night of this looks like

While you sleep, Vendwa answers six customers. Four ask prices and go quiet — it will follow up politely tomorrow. One negotiates hard on a GH₵180 dress; Vendwa settles at GH₵170, a pesewa above your floor. One orders two tops at full price. You wake up to two captured orders, GH₵310 in MoMo prompts sent, and a summary on your dashboard. You confirm the payments over breakfast.

That's the difference between an auto-reply and a salesperson.