Getting started

What Vendwa does, how to sign up, and how to connect the number your shop already uses.

8 guides · about 10 minutes to read them all

Vendwa answers your customers on WhatsApp and Instagram, negotiates within your price, and records the order.

Send us the WhatsApp number your shop already uses. We connect it for you, usually within one business day.

Pending means your request reached us and we are doing the setup. There is nothing for you to do.

Connect an Instagram Business or Creator account in one click. The same agent answers your DMs. Pro and Business plans.

14 days or 30 customer conversations, whichever comes first. The clock starts when Vendwa answers your first customer.

Meta's own AI and Vendwa cannot both answer one number. Vendwa pauses there and tells you. Turn Meta's off, then tap Check again.

Vendwa asks your shop 5 common customer questions and shows you what it would say. Nothing is sent to anyone.

Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

Send your shop name and the customer’s number. A person reads every one.

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.