How the agent sells

How Vendwa talks to your customers, how it negotiates, and when it hands the chat to you.

11 guides · about 11 minutes to read them all

What your customers experience

Web & app

A warm greeting, straight answers, photos on request, a fair negotiation, and an order written down correctly.

1 min read

How Vendwa negotiates

Web & app

It anchors on value, concedes in small steps with a reason, and never goes below your floor.

1 min read

When Vendwa sends photos

Web & app

Only when a customer asks. Every angle you have, cover first, or the one angle they named.

1 min read

Out of stock and items you don't have

Web & app

Set stock to 0 and Vendwa stops selling it. It never invents an item, and it never tells a customer your catalog is broken.

1 min read

When Vendwa brings you into a chat

Web & app

Bulk orders, complaints, returns, custom work and anyone holding out below your floor. You get a ping; Vendwa keeps helping.

1 min read

When you should step in yourself

Web & app

Step in for money decisions and relationships. Leave the answering, the photos and the ordinary negotiation to Vendwa.

1 min read

Pause Vendwa

Web & app

Pause the whole shop and Vendwa stops answering. Messages still arrive, and you can reply by hand.

1 min read

Tap-to-choose checkout

Web & app

At checkout, customers tap their size, quantity, delivery area and how they pay. Fewer typing mistakes, fewer wrong orders.

1 min read

Product cards in chat

Web & app

When a customer asks what you have, Vendwa can send swipeable product cards with a photo, the price, Order this and See photos.

1 min read

Customers asked: answer once, Vendwa remembers

Web & app

When Vendwa cannot answer a question, it pings you. Reply with the answer, save it, and Vendwa answers the next customer itself.

1 min read

Follow-ups, read nudges and quiet hours

Web & app

Two gentle nudges for customers who go quiet, on every plan. One is on by default. Neither messages anyone during your quiet hours.

1 min read

WhatsApp front desk

Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

+233 59 112 1573

Email us

Send your shop name and the customer’s number. A person reads every one.

support@vendwa.com

Report a problem in the app

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.

How to report a problem