How the agent sells
How Vendwa talks to your customers, how it negotiates, and when it hands the chat to you.
11 guides · about 11 minutes to read them all
What your customers experience
Web & appA warm greeting, straight answers, photos on request, a fair negotiation, and an order written down correctly.
How Vendwa negotiates
Web & appIt anchors on value, concedes in small steps with a reason, and never goes below your floor.
When Vendwa sends photos
Web & appOnly when a customer asks. Every angle you have, cover first, or the one angle they named.
Out of stock and items you don't have
Web & appSet stock to 0 and Vendwa stops selling it. It never invents an item, and it never tells a customer your catalog is broken.
When Vendwa brings you into a chat
Web & appBulk orders, complaints, returns, custom work and anyone holding out below your floor. You get a ping; Vendwa keeps helping.
When you should step in yourself
Web & appStep in for money decisions and relationships. Leave the answering, the photos and the ordinary negotiation to Vendwa.
Pause Vendwa
Web & appPause the whole shop and Vendwa stops answering. Messages still arrive, and you can reply by hand.
Tap-to-choose checkout
Web & appAt checkout, customers tap their size, quantity, delivery area and how they pay. Fewer typing mistakes, fewer wrong orders.
Product cards in chat
Web & appWhen a customer asks what you have, Vendwa can send swipeable product cards with a photo, the price, Order this and See photos.
Customers asked: answer once, Vendwa remembers
Web & appWhen Vendwa cannot answer a question, it pings you. Reply with the answer, save it, and Vendwa answers the next customer itself.
Follow-ups, read nudges and quiet hours
Web & appTwo gentle nudges for customers who go quiet, on every plan. One is on by default. Neither messages anyone during your quiet hours.
WhatsApp front desk
Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.
+233 59 112 1573Report a problem in the app
Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.
How to report a problem