Choose who gets a broadcast

Web & iOS 1 min read

Pick one group, like past buyers or customers who asked about a product. The count shows how many messages it will use.

A message about new bags means little to someone who only buys shoes. Send it to the right group and more of them reply.

Every group only holds customers who said yes to new stock and arrivals from your shop.

The groups

Under Who gets it, pick one:

  • Everyone who said yes
  • Bought before: paid for an order before
  • Asked about a product: asked about it in chat
  • Asked about a folder: asked about anything in that folder
  • Active in the last 30 days: wrote to you in the last 30 days
  • Most recent: the customers who wrote to you last. You pick how many. The default is 20.

Tap More groups for three more:

  • Bought this product
  • On the waitlist for a product
  • In a city, from their delivery address
app.vendwa.com
web, /broadcasts/new with "More groups" open and the line "Goes to N customers, uses N messages". Help Demo Shop
web, /broadcasts/new with "More groups" open and the line "Goes to N customers, uses N messages". Help Demo Shop

Read the count

As you choose, the screen says what it will cost. For example: "Goes to 23 customers, uses 23 messages."

One customer is one message, even with 10 product cards in it.

If you are short of messages

If the group is bigger than the messages you have left this month, the broadcast goes to the most recent customers in it, as many as you can cover. The screen tells you before you send. See Your monthly broadcast messages and top-ups.

If nobody is in the group

The screen says "Nobody to send to yet". Most often nobody has said yes so far. Vendwa asks each customer after they pay, so the list grows with every sale.

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+233 59 112 1573

Email us

Send your shop name and the customer’s number. A person reads every one.

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Report a problem in the app

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.

How to report a problem