Verify your phone number

Web & iOS 1 min read

A 6-digit code by SMS proves the number is yours. It opens up adding products, channels, teammates and your shop page.

We ask you to prove you hold a Ghana mobile number before you can add anything. It keeps fake shops off the platform.

Verify

  1. When the "Verify your number" card appears, enter your number.

Any spelling works: 0550000000, 055 000 0000, +233 55 000 0000.

  1. Tap send. A 6-digit code is texted to you.
  2. Type the code.

The code lasts 10 minutes and replaces any earlier one.

What it opens up

  • Adding a product
  • Connecting a channel
  • Inviting a teammate
  • Turning on your shop page

Reading is never blocked. You can look at everything before you verify.

If it does not work

  • "Already verified on another account" — that number is on a different Vendwa account. Use another number, or email support@vendwa.com.
  • "Too many tries" — three sends per 15 minutes, and five wrong codes. Wait, then ask for a fresh code.
  • No text after a few minutes — check the number, check your signal, then ask for a new code.

Good to know

  • Ghana mobile numbers only.
  • This is separate from verifying your email. Both exist and neither replaces the other.
  • Once verified, the number can also carry your sign-in codes. See Turn on two-step sign-in.
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WhatsApp front desk

Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

+233 54 223 6394

Email us

Send your shop name and the customer’s number. A person reads every one.

support@vendwa.com

Report a problem in the app

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.

How to report a problem