Account & security

Your password and PIN, keeping your MoMo number safe, the devices signed in, and the access log.

12 guides · about 12 minutes to read them all

Change or reset your password

Web & app

Change it from Security. Forgot it? We text a code to your verified phone, or email a link if the phone is not verified.

1 min read

Turn on two-step sign-in

Web & app

A 6-digit code at sign-in, by email, SMS or an authenticator app. Plus 10 recovery codes.

1 min read

Verify your phone number

Web & app

A 6-digit code by SMS proves the number is yours. It opens up adding products, channels, teammates and your shop page.

1 min read

Devices and sessions

Web & app

See every device signed in to your account and sign the others out in one tap.

1 min read

Export your data

Web & app

Download everything Vendwa holds for your shop as one file. Owner only.

1 min read

Delete a shop or your account

Web & app

Channels disconnect at once. Your data is kept for 30 days, and you can cancel in that window.

1 min read

Light, dark and the daily blessing

App

Choose Light, Dark or Auto, and switch the 6:30 morning blessing on or off. Your customers see none of it.

1 min read

Your app PIN and Face ID

App

Your own 4-digit PIN opens the Vendwa app and confirms sensitive changes. Face ID or your fingerprint can unlock it faster. 5 wrong tries freeze it for 24 hours.

1 min read

Your Shop PIN and changing your MoMo number

Web & app

Every MoMo number change needs your Shop PIN and an SMS code, then waits 24 hours while you are alerted. Owner only.

1 min read

Emergency: lock your shop

Web & app

Think someone is in your account? Lock your shop. Everyone is signed out and MoMo changes freeze, but the agent keeps selling.

1 min read

Your WhatsApp number for order pings

Web

The WhatsApp number that gets your new-order buttons and customer questions. Changing it needs a code and your Shop PIN, then waits 24 hours.

1 min read

The access log

Web & app

Every sign-in and sensitive change across your team, in one list. Exports, MoMo changes and support visits included. Owner only.

1 min read

WhatsApp front desk

Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

+233 59 112 1573

Email us

Send your shop name and the customer’s number. A person reads every one.

support@vendwa.com

Report a problem in the app

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.

How to report a problem