Account & security
Your password and PIN, keeping your MoMo number safe, the devices signed in, and the access log.
12 guides · about 12 minutes to read them all
Change or reset your password
Web & appChange it from Security. Forgot it? We text a code to your verified phone, or email a link if the phone is not verified.
Turn on two-step sign-in
Web & appA 6-digit code at sign-in, by email, SMS or an authenticator app. Plus 10 recovery codes.
Verify your phone number
Web & appA 6-digit code by SMS proves the number is yours. It opens up adding products, channels, teammates and your shop page.
Devices and sessions
Web & appSee every device signed in to your account and sign the others out in one tap.
Export your data
Web & appDownload everything Vendwa holds for your shop as one file. Owner only.
Delete a shop or your account
Web & appChannels disconnect at once. Your data is kept for 30 days, and you can cancel in that window.
Light, dark and the daily blessing
AppChoose Light, Dark or Auto, and switch the 6:30 morning blessing on or off. Your customers see none of it.
Your app PIN and Face ID
AppYour own 4-digit PIN opens the Vendwa app and confirms sensitive changes. Face ID or your fingerprint can unlock it faster. 5 wrong tries freeze it for 24 hours.
Your Shop PIN and changing your MoMo number
Web & appEvery MoMo number change needs your Shop PIN and an SMS code, then waits 24 hours while you are alerted. Owner only.
Emergency: lock your shop
Web & appThink someone is in your account? Lock your shop. Everyone is signed out and MoMo changes freeze, but the agent keeps selling.
Your WhatsApp number for order pings
WebThe WhatsApp number that gets your new-order buttons and customer questions. Changing it needs a code and your Shop PIN, then waits 24 hours.
The access log
Web & appEvery sign-in and sensitive change across your team, in one list. Exports, MoMo changes and support visits included. Owner only.
WhatsApp front desk
Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.
+233 59 112 1573Report a problem in the app
Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.
How to report a problem