What customers see on your shop page

Web & app 1 min read

Your name, your logo, your items, your reviews, and buttons that open a chat with you.

The page

  • Your shop name, your logo and your tagline at the top, with your About text under them.
  • Your items with photo, name and price in cedis. Your folders become the sections.
  • A count of what is in stock and what is sold out.
  • Your delivery areas, and Pay on delivery if you offer it.
  • Your reviews, under What customers say, once 3 customers have rated you.

The buttons

Your page carries Message on WhatsApp, and Message on Instagram if Instagram is connected. Each item also has Ask about this. It opens a chat with your shop, with the item already named, and Vendwa answers.

There is no cart. The customer agrees the item, delivery and payment with you in the chat.

Sold-out items

They stay on the page, marked Sold out, with a Tell me when it's back button. That tap opens a chat where Vendwa offers to tell the customer when the item returns. When you restock, they get a message. See your waiting list in Catalog.

What the page never shows

  • Your floor prices.
  • How many of each item you have left.
  • Your phone number or your MoMo details.

Set your name, logo and tagline

  1. Open Workspace.
  2. Edit the shop name and tagline, and upload your logo.
  3. Save.
app.vendwa.com
web, Workspace page with the logo upload, name and tagline fields
web, Workspace page with the logo upload, name and tagline fields

Owner only.

Good to know

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WhatsApp front desk

Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

+233 59 112 1573

Email us

Send your shop name and the customer’s number. A person reads every one.

support@vendwa.com

Report a problem in the app

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.

How to report a problem