Whisper to Vendwa

Web & iOS 1 min read

Tell Vendwa what to do mid-chat. The customer never sees it and Vendwa keeps selling.

A whisper is a private instruction. The customer never receives it. Vendwa stays live, and delivers your instruction as its own salesmanship.

Whisper is on the Pro and Business plans.

Send one

  1. Open the chat.
  2. Tap + next to the composer.
  3. Tap Whisper to Vendwa.
  4. Type the instruction — up to 500 characters.
  5. Send.

Vendwa answers you to confirm it understood.

What to whisper

  • A price — "accept 400 for the black smock". Vendwa presents it as a hard-won concession, never as permission it was granted.
  • A total — "total all of it to 2,500".
  • A fact — "tell her the delivery is Thursday, not Wednesday".
  • A boundary — "no discount on this one today".

A whispered price beats your floor. Vendwa will not argue and will not re-quote a higher number.

What the customer sees

Nothing. Not the instruction, not that one exists. Vendwa will never say "the owner told me" or "I've been authorised".

Good to know

  • Only an owner or a manager can whisper. A salesperson cannot.
  • A whisper does not take over the chat and does not stop Vendwa replying.
  • Files never ride a whisper. That is deliberate — a leaked file could show a customer your floor.
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Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

+233 54 223 6394

Email us

Send your shop name and the customer’s number. A person reads every one.

support@vendwa.com

Report a problem in the app

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.

How to report a problem