Orders & payments
From “I’ll take it” to money in your wallet, a receipt sent and the order closed.
7 guides · about 8 minutes to read them all
How an order gets recorded
Web & appVendwa collects the details you asked for, locks the total, and pings you. The price cannot move after that.
Mark an order paid and delivered
Web & appTwo taps. Mark Paid sends the receipt straight away. Mark Delivered closes the order.
The MoMo payment prompt
Web & appVendwa pushes a payment request to the customer's phone. They approve with their PIN and the receipt sends itself. Included on every plan, switched on once you ask us for it.
Receipts
Web & appA PDF receipt with your logo goes to the customer the moment an order is marked paid.
Pay on delivery and deposits
Web & appDecide what Vendwa may offer at checkout. Payment before dispatch is the default.
Deposits and balances
Web & appLet customers pay part now and the rest on delivery. Vendwa works out the split, reminds once, and you mark the balance paid.
Customer reviews and your replies
Web & appAfter an order, Vendwa asks the customer for a 1 to 5 rating. Reviews show on your shop page, and you can reply to each one.
WhatsApp front desk
Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.
+233 59 112 1573Report a problem in the app
Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.
How to report a problem