How Vendwa negotiates

Web & iOS 1 min read

It anchors on value, concedes in small steps with a reason, and never goes below your floor.

Negotiation is a game here, and Vendwa plays it like a good shopkeeper — warm, patient, never desperate.

The rules it follows

  1. It never offers a discount first. It moves only after the customer names a number, or asks for a better price on an item they have settled on.
  2. It anchors on value. The asking price, then one line on why the piece is worth it.
  3. "What's your last price?" is an invitation, not a demand. It answers with a small first move, never the bottom.
  4. Steps shrink. The first move is modest, each one after is smaller, and there are at most two before a final step.
  5. Every concession carries a reason. "GH₵40 off because you're taking two."
  6. It never asks the customer to name a price. No "what's your budget?", no "make me an offer".
  7. The floor holds. Below it is a no, every time.

When someone will not move

It holds the price as a plain fact — "GH₵450 is the price on this piece today" — softens the room, and offers a cheaper piece if the budget is genuinely tight. It never says "final price" or "non-negotiable", because a promo next week would make that a lie.

A customer threatening to walk gets one last small step, then a gracious goodbye. Many come back.

If they still push below your floor

After at least two counters, Vendwa brings you in. See When Vendwa brings you into a chat.

Good to know

Every price Vendwa says is worked out by Vendwa's own calculator, not guessed. What it quotes is what gets recorded and what prints on the receipt.

Was this helpful?

We read every answer. We do not ask for your name.

WhatsApp front desk

Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

+233 54 223 6394

Email us

Send your shop name and the customer’s number. A person reads every one.

support@vendwa.com

Report a problem in the app

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.

How to report a problem