Top 10 questions

1. Do I have to change my WhatsApp number?

No. Vendwa connects the number your shop already uses. Your chats stay, your customers keep the number they saved, and your WhatsApp Business app keeps working. See Connect your WhatsApp number.

2. Will Vendwa sell below my price?

No. You set a floor price per item and Vendwa will never agree to a pesewa below it, however hard a customer pushes. Only you can go under it, by whispering the price in the chat. See Selling price and floor price.

3. Can my customers tell it is not me?

They see your shop, not Vendwa — it never says the name. If somebody asks straight out whether they are talking to a bot, it answers honestly. That is the only time it comes up.

4. Can I take over a chat?

Any time. Turn on Take over chat and type. Vendwa goes silent in that chat until you hand it back. See Take over a chat.

5. What does it cost?

GH₵199, GH₵399 or GH₵799 a month. No commission on your sales. The first 50 shops to pay get half price for three months. See Plans and prices.

6. Is there a free trial?

Fourteen days with every feature on. It starts when you connect your first channel, not when you sign up. No card is asked for. See Your 14-day free trial.

7. What is a "conversation"?

One customer in one month, counted when Vendwa replies to them. Twenty messages with the same person is one conversation. See Your conversation limit.

8. What happens when I hit my limit?

Chats already running are never cut off. New customers get no reply from Vendwa, and you get a ping for each one. Top up with GH₵60 for 15 more, or move up a plan. See Top up your conversations.

9. Does Vendwa take my money?

No. Customers pay you, into your own account. Vendwa takes no commission on anything you sell. You pay a flat monthly fee and nothing else.

MoMo payment prompts — where Vendwa pushes the request straight to the customer's phone — are included on every plan, and we switch them on for your shop once you have agreed it with the front desk. Until then customers pay your MoMo number directly and you mark the order paid. See The MoMo payment prompt.

10. Something went wrong. Who do I tell?

Open Help and report it. A person reads it, not the agent, and answers by email — usually the same day. Your shop keeps selling meanwhile. See Report a problem.