Getting help

Something went wrong? Tell us in a way we can fix fast, and follow it until it is resolved.

4 guides · about 4 minutes to read them all

Tell us what happened in your own words. A person reads it and answers by email, usually the same day.

My reports shows everything you have sent and where each one stands. Write back until it is resolved.

WhatsApp is fastest. Email works too. Reports are best when the problem is about your shop.

Once a week we ask how the week went, 1 to 5. It takes one tap and it decides what we build.

Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

Send your shop name and the customer’s number. A person reads every one.

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.