Terms of Service

Effective 7 October 2026

These terms apply when you interact with Vendwa, an AI assistant operated by BestDid that helps shops sell on WhatsApp. By messaging a shop that uses Vendwa, you agree to these terms.

What Vendwa is

Vendwa is an automated assistant that chats on behalf of a shop (the “Vendor”) — answering questions, sharing products and prices, discussing them, and taking orders. It is not a bank, a payment service, or a delivery company. The Vendor remains responsible for its products, prices, stock, fulfilment, and customer service.

Orders and prices

Prices, availability, and any discount the assistant discusses are indicative and subject to the Vendor confirming and fulfilling the order. An order is not final until the Vendor confirms it. The Vendor may decline or cancel an order (for example, if an item is out of stock).

Payments

Vendwa does not handle payments. You pay the Vendor directly using the Mobile Money details the assistant provides. Any payment dispute is between you and the Vendor.

Plan limits and fair use

Each plan includes up to a set number of AI-handled conversations a month, as shown on our pricing page. Plans are made for normal shop selling. To keep Vendwa fair and working well for every shop, if a shop's AI use in a month goes far above normal for its plan (for example, very long chats), new customer conversations for the rest of that month come from top-ups only. A conversation that is already going on is always finished. Your own “Check my shop” tests do not count. You can buy a top-up any time from the Billing page.

Acceptable use

Please use the service lawfully and respectfully. Do not send unlawful, abusive, or harmful content, attempt to disrupt the service, or impersonate others.

No warranties; limitation of liability

The service is provided “as is”. Automated assistants can occasionally make mistakes; always confirm important details (price, item, delivery) with the Vendor before paying. To the fullest extent permitted by law, BestDid is not liable for indirect or consequential losses arising from your use of Vendwa, and nothing in these terms limits rights you have under Ghanaian consumer-protection law.

Privacy

Our handling of your information is described in our Privacy Policy.

Governing law

These terms are governed by the laws of the Republic of Ghana.

Contact

BestDid (Vendwa) — support@vendwa.com.