It negotiates like you would — never below your floor price

Every Ghanaian seller knows the message: “Last price?”

Handled well, it's a sale. Handled tired, at 11pm, for the tenth time today, it's how your margin leaks away — GH₵10 here, GH₵20 there, because saying yes was easier than typing one more reply.

If what you want is the wording rather than the tool, start there instead: the scripts for the six conversations that cost sellers the most.

Most tools leave that message to you. An auto-reply can't negotiate at all, and the big global chatbots answer questions and stop there. Vendwa negotiates — and it never gives away money you didn't agree to give, because the lowest price is enforced by the system, not left to the AI's judgement.

The floor price: a wall it cannot cross

When we set up your shop, you give each product two numbers: the asking price everyone sees, and a secret floor price — the lowest you'd ever accept. Only you know the floor.

Vendwa negotiates the way a good salesperson does. It doesn't crash straight to the bottom. It comes down in small steps, and every discount comes with a reason — “GH₵170 because you're taking it tonight” — so the customer feels they won something real, not that your prices are soft.

And when a customer pushes below the floor, Vendwa holds the line, politely: “150 I can't do on this one — that's below what I'm allowed. 170 is my best and it's ready to ship.” No matter how long the customer presses, the answer below your floor is no. That rule is enforced in the system itself, not just written in the AI's instructions. No customer can sweet-talk their way past it.

Why the number can't be talked around

Sellers ask a fair question: it's an AI, so can a clever customer confuse it into agreeing GH₵140?

No, and the reason is boring, which is why it works. The AI writes the words. It does not decide the number. Every price, every discount, every total and every delivery fee is worked out by our system against your floor, and the answer comes back before anything is sent. If the arithmetic lands below your floor, there is nothing for the AI to say yes to.

That's a different design from a chatbot that has been told to stay above a price. Told is an instruction. Instructions bend. Ours is a check that runs on every single reply, and it doesn't know what mood it's in.

The same check is why totals are right. A customer taking two dresses at GH₵170 with GH₵20 delivery gets GH₵360, every time, at 2am, on the fortieth chat of the day.

The whisper: your voice in its ear

Here's the part sellers love. Say you're watching a chat from the app. A regular customer — she's bought from you four times — is pushing hard on a black dress. Your floor is GH₵450, and Vendwa is holding it, as it should.

But this is Auntie Efua. For her, you'd take GH₵400.

You don't have to take over the chat. You open it in the app and whisper: “you can accept 400 for the black dress.” The customer never sees your message. Vendwa reads it, adjusts, and closes the deal at GH₵400 — in the same warm voice, without missing a beat.

That's the whisper: private instructions, mid-chat, whenever you like. Your rules stay yours; your exceptions stay yours too. And if you'd rather handle a chat yourself, take it over with one tap and Vendwa goes quiet. See all the ways you stay in control →

Whisper is on every plan, Starter included. See what's on each plan.

A floor per product, not one for the shop

One number for the whole shop is useless. The tote you buy at GH₵180 and the earrings you buy at GH₵12 cannot have the same rule.

Every product carries its own floor. So the high-margin lines can move — GH₵30 down to close a hesitant customer, and you still make money — while the tight ones hold at the asking price and don't budge. Vendwa negotiates generously where you have room and refuses politely where you don't, in the same conversation, without you thinking about it.

That's the part that's hard to do by hand. Not the negotiating. The remembering — which of your two hundred items you can afford to move on tonight, at 11pm, when a customer is pushing and you're tired.

Those same floors hold wherever the customer arrives from: the same negotiation runs on the shop page, because the shop and the negotiator are one system.

Sometimes she walks, and that's correct

An honest note, because a page about negotiation that promises every chat closes is a page nobody believes.

Some customers want a price below your floor and there is no version of the conversation where that ends in a sale. Vendwa lets those go — warmly, with the door open: “That's below what I can do on this one. But I'll message you if anything similar comes in at that range.”

That's the right outcome. A sale at GH₵140 on an item that costs you GH₵160 isn't a sale, it's a donation with extra steps. And a shop whose price falls the moment somebody pushes teaches every customer to push, which is the expensive version of the same mistake.

What this protects, in cedis

Run your own numbers on this. Take last month: how many items did you sell, and how much did you come down on the average one? Forty items and GH₵15 a time is GH₵600 — gone quietly, in ten-cedi pieces, on evenings when saying yes was easier than typing one more reply. A firm floor, held politely and consistently, is money you keep without a single hard word to a customer.

It works at 2pm and at 2am — because the negotiating happens on the same WhatsApp Vendwa already runs day and night. See how it sells on WhatsApp →