Every order captured, every customer gets a receipt

Scroll your WhatsApp right now. Somewhere in there is an order you half-remember: a size M something, for a customer whose name you'd have to search for, who may or may not have paid. Was it the blue one? Did she say Thursday?

When your order book is a chat scroll, things fall through. Vendwa's rule is simple: if a customer says yes, it's recorded — properly, immediately, every time.

The moment they say yes

The instant a customer agrees to buy, Vendwa captures the order: item, size, quantity, agreed price, delivery details, customer name and number. Not scribbled in a chat — recorded as an order, on your dashboard and in your app, with the totals already added up.

If the price was negotiated, the order shows the final agreed price, so there's never a “but you said 150” argument later. See how the negotiating works →

Tap to choose, so nothing is typed wrong

On WhatsApp, a customer who is ready to buy taps instead of typing: a size from the sizes you have in stock, how many, where it goes from your delivery areas (or Pickup, with no delivery fee), and how they pay. They can pay a deposit now and the balance on delivery, pay in full, or pay on delivery, whichever you allow. Vendwa works out every amount and shows one summary to confirm. The negotiation stays in words, the way it should.

Ask about returns before paying? Set your policy once (exchange or refund, how many days, who pays the return delivery) and Vendwa says it the same way every time.

A proper receipt, with your shop's name on it

Then the customer gets something most WhatsApp sellers never send: a proper PDF receipt — your shop's name and logo, the items, the price paid, the date. Not a screenshot. Not “I've sent it, check your MoMo.” A document.

Receipts sound small. They're not. A receipt tells the customer she bought from a real business. It's what she shows her friend who asks “where did you get this?” It's what makes a first-time buyer trust you with a bigger order next month.

Quiet customers get a polite nudge

Plenty of buyers say “I'll confirm tomorrow” and vanish — not because they changed their mind, but because life happened. Vendwa follows up politely with customers who go quiet, the way you would if you had the time: one gentle reminder, warm, never pushy. Cold chats become closed orders while you're doing something else. Follow-up nudges are on every plan.

Reviews that build trust

After an order, Vendwa asks the customer for a 1 to 5 star rating. Reviews show on your shop page once three customers have rated you, and you can reply to each one. A low rating comes straight to your phone so you can put it right. See your shop page →

Your orders screen, not your memory

Open the app and every order is in one place: what's new, what's awaiting MoMo, what's paid, what's delivered. When money lands, tap Mark as paid. When it ships, Mark as delivered. Vendwa sends your MoMo details in the chat and flags you when it's time to confirm. See how MoMo payment works →

At the end of the day you know your numbers — how many orders, how many cedis, what's still owed — without scrolling a single chat.