Chats

Read every conversation in one inbox, take one over yourself, or whisper an instruction.

5 guides · about 5 minutes to read them all

Every conversation from every channel in one inbox, with filters for the ones that need you.

Type to the customer yourself. Vendwa goes silent in that chat until you hand it back.

Tell Vendwa what to do mid-chat. The customer never sees it and Vendwa keeps selling.

Send up to four photos or PDFs into a conversation. Sending one hands the chat to you.

Give a chat a name you recognise — "Ama from Spintex" beats a phone number.

Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

Send your shop name and the customer’s number. A person reads every one.

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.