Chats
Read every conversation in one inbox, take one over yourself, or whisper an instruction.
8 guides · about 8 minutes to read them all
Read your chats
Web & appEvery conversation from every channel in one inbox, with filters for the ones that need you.
Take over a chat
Web & appType to the customer yourself. Vendwa goes silent in that chat until you hand it back, and leaves you a one-line summary.
Whisper to Vendwa
Web & appTell Vendwa what to do mid-chat. The customer never sees it and Vendwa keeps selling.
Send a photo or a file in a chat
AppSend up to four photos or PDFs into a conversation. Sending one hands the chat to you.
Rename a customer
AppGive a chat a name you recognise — "Ama from Spintex" beats a phone number.
Hand chats back to Vendwa automatically
Web & appTook over a chat and got busy? Vendwa can take it back after a wait you choose, so no customer is left without an answer.
Record a sale
Web & appClosed a sale yourself in a chat? Record it in under a minute so your orders, stock and sales figures stay right.
Export your customers
Web & appDownload your customer list as a CSV file for Excel or Google Sheets. Owners and managers only, with your password, Face ID or fingerprint.
WhatsApp front desk
Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.
+233 59 112 1573Report a problem in the app
Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.
How to report a problem