Your conversation limit
A conversation is one customer Vendwa handled this month. The bar on your Billing page shows how many you have used.
What counts as one
One customer, one month. A conversation is counted when Vendwa replies in it during the calendar month. Twenty messages back and forth with the same person is still one conversation.
Chats you handle yourself do not count.
Your allowance
- Starter — 60 a month
- Pro — 150 a month
- Business — 350 a month
The bar on your Billing page shows how many you have used. It resets on the first of the month.
What happens near the limit
We message you before you get there, so nothing is a surprise.
What happens at the limit
Chats already running keep running. A customer Vendwa is talking to is never cut off mid-negotiation. Ever.
New customers who message after the limit get no reply from Vendwa. You get a ping for each one, so you can answer them yourself.
Two ways to fix it
- Top up. GH₵60 adds 15 conversations instantly. See Top up your conversations.
- Move up a plan. If you are buying three top-ups a month, the next plan up is cheaper and gives you more of everything.
We read every answer. We do not ask for your name.