12 replies for when a customer asks "last price"
Copy any of these, change the numbers, send. Nothing to sign up for.
Before you use them: decide the lowest price you'd accept on the item before the chat, and never say that number out loud. Everything below assumes you've done that. It's the difference between negotiating and just agreeing.
1. The plain "last price?"
She sends: Last price?
Reply:
Best I can do on this one is GH₵[170], and that's already come down from GH₵[180]. It's here and ready — should I package it for you?
Why it works: you named a number, gave it a reason for existing, and ended with a question that asks her to close rather than to keep pushing.
2. The lowball
She sends: I'll give you GH₵[100].
Reply:
I can see you really like it! GH₵[100] I can't do — that's under what it costs me. GH₵[165] is my best, and I'll hold it for you today.
Why it works: you never countered against her number. Answering a lowball with a counter is how a lowball succeeds.
3. "Do me last last price"
She sends: Do me last last price 😩
Reply:
😄 You're pushing me o. GH₵[165] — final, and I'll cover delivery within [Osu]. That's me at my last.
Why it works: matching her tone costs you nothing and takes the tension out. Adding delivery instead of dropping again gives her a win that's cheaper for you than the same cedis off the price.
4. The repeat customer
She sends: You know I always buy from you. Do something for me.
Reply:
You're one of my best customers, so GH₵[165] for you — that's below what I give anybody. And I'll message you first when the new stock comes, before I post it.
Why it works: she isn't really asking for money, she's asking to be treated as someone who matters. First look at new stock costs you nothing and brings her back.
5. The bulk ask
She sends: If I take [5], what's the price?
Reply:
For [5] I can do GH₵[165] each — GH₵[825] for all of them, delivery on me. That's my best and it's because you're taking the whole lot.
Why it works: the total is stated, not left for her to work out. Customers buy the total, and doing the arithmetic for her removes the pause where she reconsiders.
6. The walk-away
She sends: Ok, I'll check somewhere else.
Reply:
No problem at all, I understand. If you don't find what you want, I'm here — I'll hold this one till tomorrow evening just in case.
Why it works: most walk-aways aren't walking. Folding here teaches every future customer that your price drops if they threaten to leave.
7. "My friend bought it cheaper"
She sends: My friend bought the same one for GH₵[140].
Reply:
Could be — there are cheaper versions of this around. Mine is [genuine leather / UK used / hand-woven], and I'd rather tell you that than have you find out after. GH₵[175] is what I can do today.
Why it works: nobody gets called a liar, and the conversation moves from price to difference — the only ground where you can win it.
8. She goes quiet after you quote
She sends: (nothing, for a day)
Reply, once, the next morning:
Morning! Still holding the [red one] in your size — should I keep it for you or let it go?
Why it works: "should I let it go" gets an answer where "are you still interested" doesn't. Send it once. Twice is chasing, and chasing costs you the price.
9. "Is that your final?" after you already came down
She sends: Is that your final?
Reply:
Yes — GH₵[170] is where I stop on this one. I came down from GH₵[180] already. If you take it today I'll get it out to you first thing tomorrow.
Why it works: a second drop after you've said "final" teaches her the word means nothing. Repeat the number, name the concession you already made, and give her a reason to act now.
10. "Reduce small for me" — no number given
She sends: Reduce small for me.
Reply:
For you, GH₵[175]. That's GH₵[5] off and it's because you're taking it today — I can't go further on this one.
Why it works: she left the number to you, so take it. A small named drop with a condition attached ends the conversation. "How much do you want to pay?" reopens it.
11. "Then add free delivery"
She sends: Ok, then add free delivery.
Reply:
If you're taking it at GH₵[180] I'll cover the delivery within [Accra]. At GH₵[170] the delivery is GH₵[20] — your choice, both work for me.
Why it works: you gave her a real choice instead of a refusal, and both options are ones you're happy with. She picks one and the negotiation is over.
12. When she's below your floor
She sends: GH₵[130] or I'm not taking it.
Reply:
I understand, but GH₵[130] is below what I can do on this one — I'd be losing on it. GH₵[160] is my honest last. If it doesn't work today, I'll message you when something similar comes in around your range.
Why it works: a sale below your cost isn't a sale. Saying no warmly, with an offer to come back, keeps the customer without keeping the loss.
Two habits that make all twelve work
Write your floor down before the chat. Per item, when you're calm, not at 11pm with someone typing "so?". The point of a written floor is that the tired version of you doesn't get a vote.
Always attach a reason. "GH₵170 because you're taking two" lands completely differently from "okay, GH₵170". Same money, but the second one tells her your first price was invented — and she'll open lower next time.
The longer version of all of this, including what to do when they still walk: L0.
Doing this on twenty chats at once
These replies work when you're rested. The trouble is the fourteenth one of the day, at midnight, when going to bed is worth GH₵20 to you.
Vendwa runs this for you on your own WhatsApp number. You set a secret lowest price on each item once; it negotiates every chat down in small steps with a reason and never below your floor — the check runs before any reply is sent, so no phrasing gets a customer underneath it. How the floor price works.
From GH₵199 a month, 0% of your sales, 14-day free trial. What's on each plan.
Free to use and share — vendwa.com/tools/last-price-scripts