Report a problem
Web & iOS 1 min read
Tell us what happened in your own words. A person reads it and answers by email, usually the same day.
Wrong price, wrong answer, a product issue, a payment that did not land — tell us. A person reads every report, not the agent.
Send one
- Open Help.
- Tap Report a problem.
- Pick what kind:
- - Agent gave a wrong price
- - Agent said something wrong
- - Product problem
- - Payment / MoMo
- - Something else
- Write what happened, the way you would say it. No need to be formal.
- Point us at the product or the chat if it helps. Optional.
- Tap Send report.
What to write
The chat is more use than a description of it. "She asked for the black smock and it quoted 380 when my price is 450" tells us everything. "The agent is wrong" tells us nothing.
What happens next
- You send it.
- A person on the Vendwa team picks it up. Usually the same day.
- You get the answer by email, and a notification on the app.
You can write back on the report until it is resolved.
Good to know
Your shop keeps selling while a report is open. Nothing is paused.
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We read every answer. We do not ask for your name.