Take over a chat
Web & iOS 1 min read
Type to the customer yourself. Vendwa goes silent in that chat until you hand it back.
When you answer a customer yourself, Vendwa steps back in that one chat. Every other chat carries on as normal.
Take over
- Open the chat.
- Turn on Take over chat above the composer.
- Type your message and send.
The moment your message goes out, the chat is yours. Vendwa stops replying there.
Hand it back
- Turn Take over chat off.
- Confirm.
Vendwa reads the whole thread — including what you typed — and picks up from where it stands.
Which one to use
Take over is for when the customer needs to hear from a person.
Whisper is for when you want Vendwa to do something differently. It stays live and does the talking. See Whisper to Vendwa.
Good to know
- Anyone on your team can take over a chat, including a salesperson.
- You cannot take over a chat until your email is verified.
- Sending a photo or a file also counts as taking over.
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