Read your chats
Web & iOS 1 min read
Every conversation from every channel in one inbox, with filters for the ones that need you.
WhatsApp and Instagram land in the same inbox. On the phone it is the Chats tab. On the web it is Operations.
Open a chat
- Tap Chats.
- Tap a conversation.
- Read the thread from the top.
Who said what
- White bubbles, left — the customer.
- Soft green, right — Vendwa.
- Solid green, right — you or your team.
- Indigo with a lock — a whisper. Only Vendwa saw it.
The filters
- All — everything.
- Needs you — Vendwa flagged this one. Read it first.
- Paid — money has landed.
- Delivered — done.
What the labels mean
Human takeover means somebody on your team is handling the chat and Vendwa has stepped back.
Needs you means Vendwa escalated and pinged you — but it is still replying. The chat is not stalled.
Good to know
- The inbox holds your 200 most recently active conversations.
- New messages arrive on their own. There is nothing to refresh.
- A salesperson can read and answer chats but never sees a floor price.
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