Follow-ups, read nudges and quiet hours
Web & iOS 1 min read
Two gentle nudges for customers who go quiet, on every plan. One is on by default. Neither messages anyone during your quiet hours.
A customer reads your price, then nothing. Often they got busy, not cold. Vendwa can send one friendly nudge, the way you would. Both nudges are on every plan.
Read nudge (on by default)
If a customer reads the price and goes quiet, Vendwa sends one short, friendly nudge. Never more than one per chat.
- On the web, open Settings, then Follow-up nudges. In the app: Account, Shop details, Follow-ups.
- Under Nudge quiet customers, pick how long Vendwa waits after they read: 1, 2, 3 or 6 hours. The default is 2.
- Switch it off if you prefer.
It only works for customers who have read receipts on.
Follow-up nudge (off by default)
For a chat that stalls before checkout, whether the customer read it or not.
- In the same place, turn on Nudge customers who go quiet.
- Set Wait before nudging, from 10 minutes to 23 hours.
- Set Max nudges per stall. We recommend one. Two is the most Vendwa will ever send.
- Save.
Quiet hours
Set the hours when nobody gets nudged, in Ghana time, so no customer is woken by your shop. The same quiet hours apply to your broadcasts.
Good to know
- Pausing Vendwa cancels any nudge waiting to go out.
- A chat you have taken over gets no nudges from Vendwa.
- Nudges are short and polite. They never pressure, never invent a discount, and never repeat.
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