Customers asked: answer once, Vendwa remembers
When Vendwa cannot answer a question, it pings you. Reply with the answer, save it, and Vendwa answers the next customer itself.
Vendwa never makes up a fact. When a customer asks something your catalog does not say, like "is it pure cotton?" or "how long is delivery to Ho?", it asks you instead. You answer once. After that, Vendwa knows.
Get the ping
Add Your WhatsApp number in Settings, Shop first. Then, when a question comes in, you get a WhatsApp message:
Customer asked about Brown Fugu Smock: "is it pure cotton?" Reply to this message with the answer and I will tell them.
Answer it
- Swipe to reply to that message and type the answer. "Yes, 100% cotton, hand-woven."
- Vendwa tells the customer.
- Vendwa asks: "Save this answer so I can reply on my own next time?"
- Tap Save to product, Save to shop, or Just this once.
Not something you sell? Tap Not available on the first message.
You can also answer from Customers asked: the card on your Home screen, or the page it opens on the web and in the app.
Where saved answers go
- Save to product adds the fact to that item.
- Save to shop adds it to Shop facts customers asked about in Settings. Delete a line there and Vendwa forgets it.
- An answer about exchanges goes to your returns note. To set a full policy, see Returns and exchanges.
Good to know
- If the customer's chat is more than 24 hours old, Vendwa cannot message them, but you can still save the answer for next time.
- Only an owner or a manager can answer.
- Several customers asking the same thing show as one row with a count. That is often a sign the product page needs that detail.
We read every answer. We do not ask for your name.