Export your customers

Web & iOS 1 min read

Download your customer list as a CSV file for Excel or Google Sheets. Owners and managers only, with your password or Face ID.

Your customers are yours. You can take the list out any time: name, phone number or Instagram handle, first and last chat, orders, and money paid.

On the web

  1. Open Chats.
  2. Tap Export customers at the top.
  3. Read the count: "Export 128 customers as a CSV file?"
  4. Tap Export and type your password.

The file downloads. It opens in Excel or Google Sheets.

app.vendwa.com
web, /operations header: the Export customers confirm sheet ("Export N customers as a CSV file?") with the phone-number warning. Padi Sneakers, seeded chats only; DO NOT export; never show real numbers
web, /operations header: the Export customers confirm sheet ("Export N customers as a CSV file?") with the phone-number warning. Padi Sneakers, seeded chats only; DO NOT export; never show real numbers

In the app

  1. Open the Chats tab.
  2. Tap the export button at the top.
  3. Confirm with your password or Face ID.
  4. Share the file to where you keep it.

Keep the file safe

This file carries your customers' phone numbers. Do not post it in a group chat or leave it on a shared computer. Your customers trusted your shop with their numbers, not the whole internet.

Good to know

  • Only an owner or a manager can export.
  • You can make 3 files an hour.
  • Every export is written to the Access log, with how many rows it had, so the owner always knows who took the list.
  • Want everything Vendwa holds for your shop, not only customers? See Export your data.
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WhatsApp front desk

Message the Vendwa team the same way your customers message you. The front desk is open 24/7. Best for anything urgent.

+233 59 112 1573

Email us

Send your shop name and the customer’s number. A person reads every one.

support@vendwa.com

Report a problem in the app

Open the chat or order that went wrong and tap Report a problem. It sends us the details, so we can fix it faster.

How to report a problem