Renewals, and what happens if you don't pay
We remind you before every renewal. Miss it and you get a week of grace before the agent stops taking new customers.
Nothing is deducted automatically. Every month you decide to keep going.
Before the renewal
About three days before your period ends we email you a reminder with the amount and how to pay.
If the day passes unpaid
- Seven days of grace. Vendwa carries on selling exactly as normal. You get reminders.
- After seven days the shop is suspended. Vendwa stops answering, in new chats and running ones. A customer who writes gets one short line saying the shop will reply. Your channels stay connected, and you can still reply by hand.
- You pay. Everything comes back on. Nothing was deleted.
Your catalog, your chats, your orders and your team all survive this. Suspension pauses the selling. It does not erase your shop.
Cancel
Stop paying, or tell us on the Help page. You keep access to the end of the period you already paid for, including all 3 months if you paid for 3 at once.
Change plan
Moving up takes effect the moment you pay. Moving down takes effect at the start of the next cycle.
Good to know
Keep an eye on the email address on your account. Renewal reminders, receipts and security alerts all go there.
We read every answer. We do not ask for your name.